VeriforiumRefund policy
Version commercial-v2. Draft: operator approval is required before live commercial onboarding.
Draft policy awaiting operator review
Final eligibility, statutory rights and processing timelines require approved operator terms. This application records refund requests, item-level reasons and actual provider outcomes; a request is not a completed refund.
Review work
Declined or inconclusive findings do not automatically entitle the applicant to a refund for work already performed. Unsupported or duplicate purchases, unperformed scope and platform mistakes follow the recorded item-level process. Corrections and independent appeals do not buy a different result.
Advertising time
Eligible unserved time is calculated from the union of recorded outage, suspension and cancellation intervals within the purchased seven-day window. Overlapping intervals cannot produce duplicate refunds. Served time is excluded; exceptional legal decisions require a reason and authorized finance review.
Cancellation and disputes
Subscription cancellation stops future renewal after provider confirmation and normally retains tools for the funded period. Disputes, chargebacks and reversed payments are reconciled separately. Requests must use the Billing workspace so the correct payer, item and transaction type are verified.